Helpful Information

Helpful Information

Hours Of Operation

For our customers convenience we are open year round 7 days per week and only close three days in the year; Christmas Day, Boxing Day and New Years Day.

Front Desk
Summer Hours... 7:00 a.m. to 7:00 p.m.
Winter Hours... 8:30 a.m. to 5:00 p.m.

After hours check-in is handled in the Gold Dust Lounge. Enter through the lounge door off the lobby.

Gold Panner Restaurant
Summer... 6:00 a.m. to 10:00 p.m.
Winter... 7:00 a.m. to 9:00 p.m.

Gold Dust Lounge ... 12 noon to 2:00 a.m.
Off sales (Take-Out) Liquor is available until 12 midnight

Tatchun Centre Store
Summer... 7:00 a.m. to 11:00 p.m.
Winter... 7:30 a.m. to 10:00 p.m.

Telephone Information

Telephone information is for in house calls from guest rooms.

Ambulance 9 + 863-4444
Police 9 + 863-5555
Fire 9 + 863-2222

After Hours Emergency Contact ... 9 + 867-863-6007

Front Desk ... Dial 0

Gold Panner Restaurant ... Dial 103

Gold Dust Lounge - Dial 102

Tatchun Centre General Store ... Dial 101

Room to Room ... Dial the 3 digit room number

Local Calls (no charge, Carmacks area only) ... Dial 9 + number

Toll Free Calls ... Dial 9 + 1-800/888/877 + number

Long Distance
Credit card, calling card or collect only. Calling cards can be purchased in Tatchun Centre Store. Charging to your room is not available at this time.

Pay Phones
Coin operated pay phones are available in the hotel lobby.

Laundromat & Showers

8:00 a.m. – 10:00 p.m. The laundromat and showers are located behind the hotel near the RV Park.

Washers – Coin Operated
  • $3.00 per load
  • One washer available with extra rinse cycle - $3.50 per load

Dryers – Coin Operated
  • Dryers take quarters and/or loonies ($1 coins)
  • 5 minutes drying time per $0.25

Showers – Coin Operated
  • Showers take loonies ($1 coins)
  • Initial cost is $3.00 for 3 minutes
  • Each additional minute is $1.00
  • If additional money is not inserted before shower stops, shower will require $3.00 to start up again

Laundry supplies are available at the Tatchun Center Store

Internet Access

Free Trial (250Kbps) – 60 minutes per 24 hour period
(This option provides adequate speed to do basic surfing, email and facebook. It should provide the opportunity to do quick email checks and determine the level of service you prefer.)

Basic Service (250Kbps) @ $5.00 per 24 hour period
(This option provides adequate speed necessary to do basic internet surfing, email and face book but is not necessarily suitable for watching video, gaming, etc.)

High Speed Service (1Mbps) @ $10.00 per 24 hour period
(This option provides a high speed service that is suitable for viewing video and gaming, etc. It should meet more advanced surfing requirements)

Our WiFi system is administered by an online third party. Payment can be made by VISA, Mastercard or American Express.

To access the the Hotel Carmacks Wifi System:
  • Sign on to computer
  • Choose Hotel Carmacks Guest Wireless
  • Open Internet Browser (ex. Internet Explorer); Pop-up opens showing options
  • Choose option as displayed above
  • Press Continue
  • Set up account as per the instructions on the screen

Business Services

  • Letter size – Black and White( 0.10 per page)
  • Letter size – Colour (0.60 per page)
  • Legal size – Black and White (0.10 per page)
  • Legal size – Colour (0.80 per page)

  • Incoming Fax (0.10 per page)
  • Outgoing Fax – Local (1.00 per page)
  • Outgoing Fax – Long Distance (1.50 per page)
  • Outgoing Fax – International (5.00 per page)

  • Letter size (2.00 per page)
  • Legal size (3.00 per page)

Storage Of Personal Property and Valuables

Please be advised that storage of any items outside of your sleeping unit, including your vehicle and anything left in your vehicle is at your own risk. Please take steps to ensure valuables are out of site and securely locked up, or taken to your room with you where possible. Also be advised that we do not have a secure storage area for canoes, and other recreational equipment at our business.

For smaller items such as cash, jewelry, and personal documents, we can accept these in a sealed container or envelope, properly labelled with your name and address at our front desk for deposit in our hotel safe. Please consider our front desk hours if you are considering this option to safeguard these valuables.

If you require luggage storage after check out we can provide this in our private area in the back of our lounge. Please enquire at the front desk.

About Our Water

Please be advised that we utilize a well on site as there is no public water supply in our community. The water is very hard with high iron and mineral content. At times you may notice a slight odor to the water. Rest assured it is potable and perfectly safe to drink. Unfortunately the combination of this water and harsh cleaners over the years has taken its toll on the finish of all of our bathroom fixtures. We are currently exploring economical means to prevent this in future and expect to undertake a complete remodelling of our hotel room bathrooms this coming fall & winter 2016. We appreciate you understanding and patience in the meantime.
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